Terms & Conditions
Delivery On The Day (Guaranteed Delivery Monday - Saturday)
Your balloon will be sent by Royal Mail Next Day Tracked Delivery. This guarantees your balloon will have a delivery between 7am and 5pm on your chosen day (Monday to Saturday).
No signature is required and the box can be left with a neighbour or in a safe place if this option has been chosen.
If for some reason a delivery attempt has not been made on the chosen day you will be entitled to a £5 refund.
If recipient is out
If no-one is available at the delivery address to sign for the balloon (where a signature is required) a card will be left informing the recipient that a delivery attempt has been made. This card gives a phone number and clear instructions on how to get the balloon re-delivered or where the balloon can be picked up from. If the option has been chosen the box may be left with a neighbour or in a safe place.Please note re-delivery same day may not be possible.
British Forces deliveries cannot be guaranteed to arrive on the exact day selected and cannot be sent if the final destination is outside the UK.
In the case of a strike by Royal Mail we will use an alternative courier to make deliveries. Please note guarantee times (1pm & 9am) do not apply and deliveries will take place before the end of the working day.
Remote postcode areas where delivery may take longer:
Up to 2 days GY1,GY9,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9
Up to 3 days KW16-17,PH42,PH43-44